Our Policies
Shipping Policy

1) Local Delivery (for retail customer)

  • For Normal Mail: Free
  • For Registered Mail: $5
  • For Doorstep Home Delivery: $8
  • Please email us at farahdian84@gmail.com if you are unsure on the shipping cost for your item.

2) Local Delivery (for Wholesalers)

     It will be based on the total weight of your order and we will advise the lowest rate before sending out. Kindly email us at farahdian84@gmail.com

3) Additional Information:

For ready stock item, order will be process in 2-3 working days after the payment has been credited into our bank account. Fore pre order item, please refer to ETA in album and our admin will email or call once goods arrive. For customer who orders pre order & ready stock items in the same invoice, delivery fees will be only one time charge. Extra charges and additional delivery fees will be incurred if customer request to send out separately. We will try to give the best service to reduce the delivery timeline and provide 100% full service to our valued customer. If there is any delay due to logistic congestion, parcel lost, custom clearance matters, shipment delay, waiting for restock, etc. we will keep customer informed through email, website or announce in Facebook Page.

4) Parcel tracking no and Courier Company information will be given to you once your order has been sent out. Customers are responsible to trace their own tracking number.

5) We will not be responsible for any loss via Normal Mail.

6) We will charge for extra postage fees if the parcel returns back to us due to the reasons such as unclaimed, wrong address, incorrect receiver name, etc.

Return Policy

We want you to love what you ordered, but if something is not right or faulty, let us know. We do not do cash refunds but we can send you a new set provided item is still under warranty.

If you receive your items with any defect or wrong item received, kindly inform us via Facebook or email to farahdian84@gmail.com. Please provide your Order No, your name, contact number and photo of the relevant products and reason of returning for further processing. We will get back to you within 24 hours. Your exchange or return will need at least 14 working days.

You must send the item back to us within 7 days upon receiving our reply.

Additional information

  1. All goods sold are not refundable.
  2. Sales items are not eligible for returns or exchanges. No exception will be made.
  3. Please ensure that all return items are in original condition with full box.
  4. If the item has been used or damaged by customer, there will not be any refund.
  5. If the item is unsuitable for a return / exchange upon inspection, we reserved the rights to refuse accepting the returned items.
  6. Shipping and handling charges are not refundable.
Privacy Policies

Collected Information

We only collect the informations that are needed for the registration procedure at our website or when filling up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site.

Personal Identification Details

Your personal identification details are used to process your order of the products, customise your profile information, internal usage with legal requirements., update your status of online shopping in our site and also to update our customers with our latest news of updates/ changes, promotions and events.

Confidentiality

Your personal information such as credit card details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

Changes to our Privacy Policy

DD Wildan Enterprise have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers. Do keep track on the Privacy Policy page on our website.